Delivery Information

For the sofas we offer delivery and assembly, delivery is carried out by our trusted third party couriers. The charges are, Within 20 Miles of WF9 2RF £50, 20-55 Miles £80, 55-70 miles £99 & Nationwide Delivery on selected ranges £129 for Wales we charge £139.

There will be additional fees if you're wanting the sofa delivered to any flats above ground level.

Delivery is typically 1-6 weeks, depending on the model and your location.

Once your order is placed, we’ll confirm your delivery window and keep you updated throughout. Clear communication, no guessing.

To ensure a smooth delivery process, we kindly request that the pathway to the designated room be cleared of any obstacles, such as furniture or decorative items. This will allow our team to complete the setup efficiently and safely.

Please make sure you're aware Doors / hallways need to be at least 75cm wide for the sofa to fit through, It is down to the customer to make the sofa will be able to navigate into your property, if a failed delivery happens a re-delivery fee may apply. If for any reason we deliver and the sofas can't fit delivery charges will be non refundable.

What if my order is damaged or I received the wrong item?

Please note, our delivery team will inspect all items before leaving your property and take photo evidence that the product is in perfect working order and no damages.
If there is an issue with your delivery, please contact our customer service team at customerservice@sofahubyorkshire.com within 24 hours. We will resolve the issue and assist you promptly.

You may cancel or reschedule your delivery free of charge up to 48 hours prior to the scheduled date. Cancellations or changes made within 48 hours of the delivery will be subject to a re-delivery fee.
If the sofa cannot be delivered due to access limitations, the delivery guys will return the item, and a member of our team will contact you to arrange a refund or exchange. Please note that delivery fees are non-refundable. If you wish to schedule another delivery for another product, there will be a delivery fee for that item.

If the item doesn't fit in the designated space or through your door, the delivery guys will return it to us, delivery fees are non refundable & you will be subject to a return fee for the sofa to our showroom of £75. Our team will then reach out to you to discuss your options, whether that’s arranging a refund or selecting an alternative model. However if you have purchased this product in store and it does not fit you will be subject to a 20% Restocking Fee as displayed in our terms and conditions (Instore Purchases Only). Please note that delivery charges are non-refundable and its the customers priority to make sure the access is enough for the sofa to fit.

We don't currently offer a dismantle and disposable service. However we can move your old sofa outside for you or another room of your choice for an additional £20.

Do you offer assembly services?

Yes, we provide complimentary assembly in the room of your choice. Please note, there will be additional fees if you're wanting the sofa delivered to any flats above ground level.

For nationwide deliveries our courier company go to certain areas on certain days of the week, we will let you know which day when you have put the order through for example all Liverpool postcodes beginning with L our courier company deliver on a Wednesday of every week. We will do our best to make it suitable for us both.

Yes, we can deliver to an address different from the billing address. Simply enter the alternative address in the "Delivery Address" section at checkout.
However, if you are using our finance options, please note that we can only deliver to the billing address associated with your payment method.