Returns

We hope you’ll love your purchase, but if for any reason you’d like to send it back, you can return it within 14 days of delivery. Please note if you have purchased your sofa in store it's none refundable and also that custom-made or bespoke items are non-refundable too. Returned products must be unused, in their original condition, and packaged as received. Items that have been assembled or partially assembled are not eligible for return.

All returns will need to be arranged by yourself back to our showroom at your own expense and return costs are non-refundable. The item will need to be returned unopened and in it's original packaging to be eligible for a full refund. Any damage to the product upon receiving the return with be ineligible for a refund. 

Please inspect your order as soon as it arrives. If your item has been damaged during delivery, notify us within 24 hours so we can arrange a free replacement. If you choose not to receive a replacement for a damaged item, return costs will be your responsibility. Our Delivery Team will fully inspect your product before leaving the property, alongside that take photos to make sure the item is in fully working condition. Any damage raised to ourselves after this will be your own liability as it was not damaged by ourselves or the delivery team.

Refunds

Once we receive and inspect the returned item, we’ll notify you via email about the status of your refund. If approved, the refund will be issued to your original payment method within a few days.

Missing or Delayed Refunds

If you haven’t received your refund, please double-check your bank account. Then, contact your credit card provider as it may take some time before the refund is reflected. If you’ve done all this and still haven’t received your refund, get in touch with us at customerservice@sofahubyorkshire.com

Clearance Items

Please note that clearance, Ex-Display or sale items are not eligible for refunds.

Exchanges

We only offer exchanges for items that are defective or damaged by us. If the damage wasn't caused on delivery after doing our checks, you will not be able to receive a full refund. If you need an exchange for the same item, please email us at customerservice@sofahubyorkshire.com and send the item to:

Sofa Hub Yorkshire Limited

44 Barnsley Road

South Elmsall

Pontefract

WF9 2RF

Returns Shipping

To arrange a return, please contact us at customerservice@sofahubyorkshire.com.

Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, any return shipping charges will be deducted from the total amount refunded.

Made to order sofas:

Made to order ranges are none refundable after purchase. Please ensure your item is the correct size, style, colour etc upon purchase as any amendments cannot be made after the purchase date. All lead times are an estimate.

Ex-display items

All products sold from display are non refundable, please check over items at the time of purchase to make sure you are completely happy as some items may have minor defects.