Privacy policy

Privacy Policy

Effective Date: 27/07/2026

Last Updated: 27/07/2026

Privacy Policy

Sofa Hub Yorkshire Limited ("Sofa Hub Yorkshire", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and in accordance with UK data protection legislation.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products or contact us.

By using our website or purchasing our products, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

1. Who We Are

Sofa Hub Yorkshire Limited

146 Westerdale Road

Doncaster

South Yorkshire

DN5 8RD

United Kingdom

Email:
customerservice@sofahubyorkshire.com

2. The Information We Collect

Depending on how you interact with us, we may collect:

Identity Information

  • Name

  • Title

Contact Information

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Order Information

  • Products purchased

  • Fabric selections

  • Colour selections

  • Dimensions

  • Payment history

  • Delivery preferences

Payment Information

Payments are processed securely by our payment providers.

We do not store your full payment card details.

Website Information

When you visit our website we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Cookies and analytics information

3. How We Collect Information

We collect information when you:

  • Place an order

  • Visit our website

  • Contact us

  • Request quotations

  • Subscribe to marketing

  • Leave reviews

  • Complete forms

  • Use live chat (if available)

  • Interact with us on social media

4. How We Use Your Information

We use your information to:

  • Process your order

  • Deliver your furniture

  • Process payments

  • Respond to enquiries

  • Provide customer support

  • Arrange repairs or warranty claims

  • Prevent fraud

  • Improve our website

  • Improve our products and services

  • Meet our legal obligations

Where you have given permission, we may also send marketing communications regarding new products, promotions and special offers.

5. Lawful Basis for Processing

We process your personal information because it is necessary to:

  • Perform our contract with you.

  • Comply with legal obligations.

  • Protect our legitimate business interests.

  • Obtain your consent where required.

6. Marketing

We will only send marketing communications where:

  • You have consented; or

  • We are otherwise permitted to do so under applicable law.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.

  • Contacting us directly.

7. Sharing Your Information

We may share information with trusted third parties including:

  • Delivery companies

  • Manufacturers

  • Finance providers

  • Payment processors

  • IT providers

  • Professional advisers

  • Regulators and law enforcement where required

We never sell your personal information.

8. Data Security

We use appropriate technical and organisational measures to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

Although we work hard to protect your information, no online system can ever be completely secure.

9. How Long We Keep Information

We keep personal information only for as long as necessary to:

  • Complete your order

  • Provide after-sales service

  • Meet legal obligations

  • Resolve disputes

  • Enforce our agreements

After this period your information will be securely deleted or anonymised where appropriate.

10. Your Rights

Under UK GDPR you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict processing.

  • Object to processing.

  • Request data portability.

  • Withdraw consent where processing relies upon consent.

To exercise these rights please contact us using the details in this Privacy Policy.

11. Cookies

Our website uses cookies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyse visitor behaviour.

  • Support website functionality.

You can manage cookies through your browser settings.

Please see our Cookie Policy for further information.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

13. Children's Privacy

Our products and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Sofa Hub Yorkshire Limited

146 Westerdale Road

Doncaster

South Yorkshire

DN5 8RD

Email:
customerservice@sofahubyorkshire.com

16. Information Commissioner's Office (ICO)

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

We would, however, appreciate the opportunity to resolve your concerns before you contact the ICO.